Refund Policy

2. Products and services purchased from vendors

• Contact the vendor promptly through the order/chat details and provide the order number, item, issue and supporting photo where relevant.
• Cancellation before vendor acceptance is generally permitted where the app provides that option. After acceptance, packing or dispatch, cancellation may depend on the vendor's disclosed policy and costs already incurred.
• For damaged, incorrect, counterfeit, expired, unsafe or materially misdescribed products, notify the vendor as soon as reasonably possible. Keep the item, packaging and proof of purchase while the issue is reviewed.
• Perishable, customized, hygiene-sensitive or consumed goods may not be returnable unless defective, unsafe, incorrectly supplied or return is required by law.
• Approved refunds are normally returned by the vendor using the original payment method or another mutually agreed method.

Nothing here limits remedies available under applicable consumer law or a product warranty.

3. RoadsideStore free and paid plans

• The free plan requires no payment and therefore has no plan fee to refund.
• Before buying a paid plan, review its price, duration and limits. A paid plan is normally non-refundable once activated and its paid features or increased limits have been used.
• A refund may be considered when RoadsideStore charged the same plan more than once, collected payment but did not activate the plan within a reasonable period, or the service was materially unavailable due solely to a verified RoadsideStore error.
• Changing your mind, not using an activated plan, reduced sales, account restriction caused by a terms violation, or a third-party/device/connectivity problem does not normally qualify for a refund.
• If law provides a mandatory cancellation or refund right, that right will apply.

4. Failed, pending or duplicate payments

A bank or UPI app may show a debit while a transaction is pending or failed. Such amounts are often automatically reversed by the payment provider or bank. Wait for the status shown by the provider before paying again. If a direct RoadsideStore charge remains duplicated or a failed payment is not reversed after the provider's stated timeframe, send both transaction references to support. For vendor UPI payments, contact the vendor and payment provider because RoadsideStore may not hold the funds.

5. How to request a refund

Email support@roadsidestore.com with the subject “Refund Request” and include:

• registered name, email and mobile number;
• store ID, order number or plan name;
• payment date, amount, payment mode and transaction reference;
• reason for the request and relevant screenshots or invoice.

Do not send an OTP, password, card PIN or complete bank credentials. Requests should be made promptly and preferably within 7 calendar days of the relevant RoadsideStore plan charge. This request window does not reduce any longer right required by law.

6. Review and processing time

We aim to acknowledge a complete request within 3 business days. Approved refunds initiated by RoadsideStore are sent to the original payment method where practical. After initiation, banks and payment providers may require approximately 5–10 business days to display the credit. Vendor-issued refunds follow that vendor's and payment provider's processing time.

7. Disputes and chargebacks

Please contact the responsible vendor or RoadsideStore support first so the transaction can be investigated. Filing a knowingly false dispute or chargeback may result in account restriction and recovery of permitted costs. Genuine statutory and payment-provider dispute rights remain unaffected.

8. Policy updates

We may update this policy for service or legal changes. The effective date above identifies the current version. A refund request is assessed under the policy and mandatory law applicable to the transaction.