Privacy Policy

2. Information we collect

• Account information: name, email address, mobile number, role, authentication records and profile photo.
• Store and product information: store name, address, contact details, opening hours, location, store and product photos, catalogue, stock, invoices and transaction records.
• Verification information: where required, PAN, Aadhaar front and back images, selfie/liveness image, live shop photo, GST details and verification status. GST details may be optional where indicated.
• Location information: selected location, device location used for nearby discovery, store opening, employee proximity, moving-vendor or delivery tracking. Precise location is collected only when the relevant feature and permission are used.
• Orders and payments: customer mobile number, order contents, amounts, payment mode, UPI ID supplied by a vendor, payment/withdrawal status and related records. Card or bank credentials entered directly with a payment provider are handled by that provider.
• Communications: chat messages, notifications, visit requests, support correspondence and read status.
• Device and usage data: app version, device identifiers used for security, push-notification token, IP address, timestamps, diagnostics and feature activity.
• Permissions and media: camera, photos/files, notifications and location only when needed for a feature and permitted by you.

3. How we use information

• Provide accounts, nearby discovery, maps, store listings, billing, ordering, delivery, chat and notifications.
• Verify vendors, stores and eligible business activities; prevent fraud, duplicate accounts and unauthorized access.
• Save chosen locations and preferences, improve search results and personalize relevant store or stock suggestions.
• Process subscriptions, invoices, refund requests and payment status; reconcile vendor-provided billing and transaction records.
• Operate customer support, investigate errors, enforce our terms and comply with lawful obligations.
• Improve reliability, security and service performance using aggregated or de-identified analysis where practical.

We process information for the service you request, with consent where required, for legitimate service and security needs, and to comply with law.

4. When information is shared

• Between users: store listings and products are public; order, chat, visit and delivery details are shared only with relevant participants.
• Service providers: hosting, maps/location, push notifications, image storage, analytics, communications and payment services receive only information needed to perform their work.
• Legal and safety: information may be disclosed when legally required or reasonably necessary to protect users, rights, property or service security.
• Business changes: information may transfer as part of a merger, financing, acquisition or sale, subject to applicable safeguards.

RoadsideStore does not sell personal information for money.

5. Location and background activity

Nearby shops can be loaded from a location you choose or your device location. Moving-vendor and active-delivery features may update location while that activity is running. You may disable location permission in device settings, but location-dependent features may stop working. Saved locations remain available until replaced, deleted or the account is removed, subject to retention requirements.

6. Retention and security

We retain information for as long as needed to provide the service, maintain billing and transaction records, resolve disputes, prevent misuse and meet legal obligations. Retention periods vary by record type. We use access controls, encrypted transport, secure session storage and operational safeguards, but no electronic system can guarantee absolute security.

7. Your choices and rights

Subject to applicable law, you may ask to access, correct or delete personal information, withdraw consent, update permissions, or raise a grievance. Some financial, invoice, security or legal records may need to be retained. You may turn off notifications or location access through device settings, and can update profile or store information in the app.

8. Children

RoadsideStore is not intended for children to independently operate commercial accounts. A parent or lawful guardian must provide any consent required by law. Please contact us if you believe a child's information was provided improperly.

9. Policy changes

We may update this policy when features, practices or laws change. The effective date above will be revised, and material changes may also be communicated in the app or website.

10. Contact and grievance requests

Email support@roadsidestore.com with the subject “Privacy Request”. Include the email or mobile number connected to your account and enough detail for us to identify and address the request. Do not send passwords, OTPs or full identity-document numbers by email.